File a Repair Ticket | Timbuk2

HOW IT WORKS

Step 01

REGISTER TO MAKE A CLAIM

Registering your bag puts you into the Timbuk2 ecosystem so we can aid in you and your bag’s life together if it needs repair.

Step 02

SEND US YOUR BAG

After you file a repair claim you will receive an email with instructions and a form to print out. A repair number will be generated and will need to be included with the bag when you send it in for repairs.

Step 03

EVALUATION & REPAIR

Once your item arrives, our repair team will evaluate your claim within 7-10 business days to determine if the issues can be repaired and what is covered under the Lifetime Warranty. If the repair is approved, please allow approximately 6 to 10 weeks to complete the repair process.

Product Info

Order#

Place of Purchase

Approximate Date of Purchase

Product Type

Please describe the issue

Customer Info

Are you a customer or Timbuk2 retailer

First Name

Last Name

Phone Number (Include country code)

Country

Province

Address 1

Address 2

City

Zipcode

Upload Bag photos

Front & Back (required)

Attach pictures of the front and back of your product.

White Tag

Attach picture of the white tag found along the seam inside the main compartment of the bag.

Damages (required)

Attach images of the damaged areas of your bag.

Recycle Options (required)

In the event your bag cannot be repaired (and isn’t covered by the warranty) for whatever reason, would you prefer to have the bag properly recycled or returned to you?

Return un-repaired, and we won’t charge a repair fee

Recycle my bag, send me a recycle coupon, and we won’t charge a repair fee